Frequently Asked Questions
Everything you need to know about our clocks, watches, and home accessories.
What is the standard delivery timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3 to 5 business days, while express options are available at checkout for faster delivery.
Do your wall clocks come with a warranty?
Yes, all Newgate World clocks and watches are covered by a 2-year movement warranty from the date of purchase against any manufacturing defects.
What is your return policy for home decor items?
We offer a 30-day return window. Items must be returned in their original packaging and in a resalable condition for a full refund, excluding shipping costs.
Are batteries included with my clock purchase?
To ensure safety during transit and to prevent leakage, batteries are not included. Most of our clocks require high-quality AA or AAA alkaline batteries.
Do you ship your products internationally?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How do I care for and clean my Newgate timepiece?
We recommend using a soft, dry microfiber cloth to dust the surface. Avoid using harsh chemicals or abrasive cleaners, as these can damage the finish and the glass lens.