Returns & Exchanges
At Newgate World, we want you to be completely satisfied with your new timepiece or home accessory. If your purchase isn't quite right, you can return your items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back and receive your authorization code.
Pack Your Items
Carefully place the product in its original Newgate packaging, ensuring all protective materials and tags are intact to prevent damage during transit.
Ship the Package
Affix the provided return shipping label to your parcel and drop it off at your nearest authorized carrier location, making sure to keep your tracking receipt.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing